FAQ

Frequently Asked Questions (FAQ)

When will my order arrive?

Processing time (handling): 1–5 business days
Shipping time (UK): 4–6 business days (depending on courier and location)
Total estimated delivery time (UK): Typically 4–10 business days
International orders: 7–20 business days (varies by destination)

You’ll receive a tracking number by email once your order has shipped.

How can I track my order?

Once your order is dispatched, we’ll send you an email with your tracking number and a link to track your package in real time.

Do you offer refunds or returns?

Yes! We offer a 30-day return policy. If you’re not satisfied with your order, contact us at info@unestglobal.com and we’ll guide you through the process.

Please note: Items must be unused, in original condition, and in original packaging to qualify for a return or refund.

What if I entered the wrong shipping address?

Can I cancel my order?

Yes — you can cancel within 12 hours of purchase by emailing us. After this time, your order may already be in processing and cannot be changed.

Are there any hidden charges?

No. The price you see at checkout is the final price. We don’t charge additional taxes or fees upon delivery.

Do you ship internationally?

Yes — we ship worldwide, including the UK, USA, Canada, Australia, and many more countries.

How do I contact customer support?

You can reach us anytime at info@unestglobal.com or use the Contact Us form on our website. We usually reply within 24–48 hours.